Privacy Policy

Information we may collect

When you use True Blue Casino, we may handle information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with the website, the services you use and the checks that are required before certain activities can be completed. We try to limit collection to information that is relevant to operating the service, meeting legal obligations and providing appropriate support.

Account and contact details

This may include your name, date of birth, residential or correspondence details, username, account login information and contact details. We may also record information you provide when you communicate with customer support, submit a request, make a complaint or otherwise ask for assistance.

Verification and compliance information

To confirm identity, protect accounts and meet applicable obligations, we may request verification documents or other information. This can include identity documents, information about your age and residency, and details needed for account security, responsible service and anti-fraud checks. We handle these materials carefully and restrict access according to operational need.

Payment and transaction records

We may record deposits, withdrawals, bets, winnings, account balances, payment method details and related transaction information. Payment processing may also involve third-party payment providers, which may collect and handle information under their own privacy terms. We do not need to retain every underlying payment detail in the same form, but transaction records may be kept where required for security, reconciliation, dispute handling or legal compliance.

Technical, device and usage data

When you access the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and general interaction data. We may also use cookies and similar technologies to remember preferences, maintain sessions, improve performance, understand website use and help protect the service.

How we use personal information

True Blue Casino uses personal information for purposes connected with providing and managing the service. The particular use will depend on the information involved and the reason it was collected. These purposes may include:

• Creating, administering and securing your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Carrying out anti-fraud, anti-money-laundering, security and risk-management checks.
• Detecting, preventing and investigating suspicious, unlawful or unauthorised activity.
• Providing customer support, responding to enquiries and resolving complaints or disputes.
• Maintaining accurate account, payment, gaming and communications records.
• Improving website functionality, reliability, accessibility and user experience.
• Understanding general website activity through aggregated or statistical analysis.
• Sending service messages, account notices and other operational communications.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Meeting applicable legal, regulatory, tax, accounting and record-keeping requirements.

We may combine information collected through the website with information generated when you use your account or contact us. We may also use information to enforce our terms, protect the rights and safety of players and the business, and support responsible operation of the service. Where practical, information may be aggregated or de-identified so it is less likely to identify an individual.

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law, or where we provide an appropriate notice and obtain consent when necessary.

Disclosure, service providers and data security

We may share personal information with carefully selected providers and professional advisers where this is reasonably necessary to operate True Blue Casino. These parties may support payment processing, identity verification, fraud prevention, information technology, hosting, customer support, analytics, communications, security, auditing or legal services. Providers should only receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where required or permitted to protect players, prevent fraud or other unlawful conduct, respond to legal processes, enforce applicable terms, resolve a dispute, or protect the security and integrity of the website. If the business or part of its operations is reorganised, transferred or reviewed, relevant information may be disclosed as part of that process, subject to appropriate safeguards.

Some providers or systems used to deliver online services may be located outside Australia or may process information across borders. Where this occurs, we take reasonable steps to use suitable contractual, technical and organisational safeguards, while recognising that privacy protections in another location may differ from those in Australia.

We use reasonable measures designed to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure communications, staff procedures and provider checks. No website, network or electronic storage system can be guaranteed to be completely secure. You should keep your login information confidential, use a secure device and notify support promptly if you suspect unauthorised account activity.

If a privacy or security incident occurs, we will assess it and take steps that are appropriate in the circumstances, including any notifications that may be required.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. True Blue Casino may use them to keep you signed in, remember settings, support security, measure website performance and understand how visitors use the service. Some cookies may be necessary for core functions, while others help us improve content, features and communications.

Cookies may be placed by the website or by service providers that help us operate particular features. They may be session cookies, which expire when a session ends, or persistent cookies, which remain for a period of time or until removed. Similar technologies may collect information about a device or interaction without storing a conventional cookie.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work as intended, and preferences may not be saved. Browser controls vary, so check the help information for your chosen browser or device. Changing cookie settings does not necessarily delete other information already held in an account or transaction record.

Your privacy rights and information requests

Depending on applicable privacy requirements and the circumstances of a request, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@truebluecasino-online.wtf. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

1. Access: ask for a copy or general description of personal information we hold about you, subject to applicable exceptions.
2. Correction: tell us which information is incorrect, out of date or incomplete and provide the updated details where appropriate.
3. Deletion: ask us to remove personal information that is no longer necessary or that we are not required to retain.
4. Marketing consent: withdraw consent to marketing by contacting support@truebluecasino-online.wtf or by using the unsubscribe option in a marketing message where one is provided.

Withdrawing consent to marketing will not normally affect essential service communications, such as account, security, transaction or compliance messages. It may also take a short period for a marketing preference to take effect across all systems. If a request cannot be completed, or can only be partly completed, we will explain the reason where permitted.

Deletion and access rights are subject to legal, security and operational exceptions. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, payment, transaction, security or communications records. Where information must be retained, it will be kept securely, used only for permitted purposes and deleted or de-identified when the applicable requirement ends.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, processes or privacy requirements. The updated version will be made available on the website and will apply from its stated or posted date. You should review this page periodically, particularly before continuing to use the service.