Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Casino games are intended for entertainment, and the outcome of each game is determined by chance or by the rules of that game. Previous results do not change the likelihood of future results. A win does not mean another win is due, and a loss does not mean a win is guaranteed next.

Before you play, decide whether gambling is a suitable activity for you. You must be at least 18 years old to gamble in Australia. Do not gamble if you are underage, if gambling is prohibited for you, or if you are affected by alcohol, medication or another substance that may affect your judgement.

Only use money that you can afford to lose after your everyday expenses and financial commitments have been covered. Gambling should never come before rent, mortgage payments, bills, food, education, healthcare or other essential costs. Do not borrow money, use credit intended for necessities or sell possessions to fund gambling.

Set a plan before you start

• Decide how much money you are prepared to spend and treat that amount as an entertainment expense.
• Set a time limit and take regular breaks away from the game and the screen.
• Avoid increasing your stake because you have lost or because you want to win back money.
• Do not gamble when you are angry, upset, bored, lonely or under pressure.
• Keep gambling separate from important financial decisions and household money.
• Stop when your time or spending limit has been reached, whether you are winning or losing.

A budget is most effective when it is decided before gambling begins. It can help to write down your intended amount and time limit, use a separate spending account or tell someone you trust about your plan. Avoid making a new decision while you are playing, as excitement and disappointment can make it harder to follow your original boundaries.

Gambling should not be used as a source of income or as a solution to debt. There is no strategy that can remove the risk of losing, and no system can guarantee a particular result. If you are gambling to improve your financial position, pause and consider speaking with a qualified financial counsellor or another suitable support service.

Tools for staying in control

Taking active steps can make it easier to keep gambling within safe limits. Depending on the features available on your account, you may be able to review your activity, set deposit or spending controls, take a temporary break or request that your account be closed. Read the information provided with each option carefully so you understand how it works.

Use limits and breaks

1. Choose a limit that reflects what you can comfortably afford, rather than an amount you hope to win.
2. Consider setting a daily, weekly or monthly limit before placing any bets.
3. Set a session timer or decide in advance when you will finish playing.
4. Take a meaningful break if you feel distracted, frustrated or focused on recovering a loss.
5. Use a longer exclusion or account closure option if a short break does not provide enough distance.
6. Ask for help with the available controls if you are unsure which option is appropriate.

Limits are not a guarantee against gambling harm. A limit may help you plan, but it cannot replace honest self-monitoring and a willingness to stop. If you find yourself trying to change, cancel or work around a limit, consider taking a longer break and speaking with a qualified support service.

Keep track of your activity

Review how often you play, how long sessions last and how much money you deposit or lose over time. Looking at the overall pattern can provide a more accurate picture than remembering individual wins or losses. If you are uncomfortable reviewing your activity, or if the results surprise you, this may be a useful reason to pause and reassess your gambling.

Do not chase losses. Chasing losses means continuing to gamble or increasing stakes to try to recover money that has already been lost. This often leads to larger losses and can make it difficult to think clearly. The safest response to a loss is to accept it as part of the cost of gambling, stop playing and return to your normal budget only if you still feel fully in control.

Protect your account and payment methods

Keep your account details private and do not allow another person to gamble through your account. Do not gamble on behalf of someone else. If you are taking a break, consider removing saved payment details, disabling gambling-related notifications and using device or banking controls that support your decision. These steps may provide additional distance while you seek advice or support.

Recognising when gambling may be a problem

Gambling harm can develop gradually, and it does not depend only on the amount of money involved. A person may experience harm through stress, secrecy, conflict, lost time, sleep problems or reduced attention to work and relationships. You do not need to wait for a serious financial problem before asking for support.

Consider taking a break and seeking advice if any of these statements apply to you:

• You gamble for longer or spend more than you planned.
• You think about gambling frequently or feel restless when you try to stop.
• You return to gambling to recover losses or believe a big win will solve money problems.
• You hide gambling, deposits, losses or account activity from family, friends or other people.
• You borrow money, miss bills or use savings intended for essential expenses.
• You feel anxious, guilty, irritable, low or ashamed because of your gambling.
• Gambling affects your work, study, sleep, health or relationships.
• You have tried to cut back or stop but have not been able to maintain the change.
• You continue gambling even though it is causing financial, emotional or personal difficulties.
• Other people have expressed concern about how much you gamble.

What to do if you are concerned

Stop gambling as soon as you can and create distance from your account and payment methods. Do not try to solve the problem by placing more bets. Remove gambling applications or shortcuts, avoid gambling-related advertising where possible and ask a trusted person to help you stay accountable. You can also request an account break, account closure or other available restriction through the relevant account support process.

Be open with someone you trust. A partner, family member, friend, doctor or counsellor may be able to provide practical and emotional support. If gambling has affected your finances, consider speaking with a financial counsellor before making decisions about debt or borrowing. If you feel overwhelmed, unsafe or at risk of harming yourself, seek urgent assistance through appropriate emergency or health services in Australia.

Family members and friends can also be affected by another person’s gambling. If you are worried about someone close to you, choose a calm time to discuss your concerns without blame. Encourage them to seek professional support, protect shared finances where appropriate and seek advice for yourself if the situation is causing stress or conflict.

Support, account changes and personal responsibility

Professional help is available for people affected by gambling, as well as for family members and friends. Australian gambling support services can provide confidential information, counselling, practical tools and guidance about financial or relationship concerns. You can contact an appropriate service directly or ask a healthcare professional to help you find support in your state or territory.

You do not have to identify as having a gambling disorder to ask for help. Support may be useful if you are worried about a single event, a growing habit, financial pressure or the effect gambling is having on someone close to you. Early support can make it easier to set boundaries before concerns become more serious.

If you want to pause or stop

1. Stop using the account and avoid attempting to recover previous losses.
2. Use the available account controls to set a break, restriction or closure request.
3. Contact customer support through the official channels shown on the website if you need help understanding an account option.
4. Tell a trusted person what you have decided and ask them to support your plan.
5. Review banking, payment and device settings that may make it easier to return to gambling.
6. Arrange professional or financial support if gambling has caused stress, debt or conflict.

True Blue Casino encourages responsible choices, but each player is responsible for deciding whether to gamble and for following their personal limits. Account tools and information can support your plan, but they are not a substitute for professional advice. If you have concerns about your gambling, act early, take a break and seek assistance from a suitable Australian support service.

This page provides general responsible gaming information and is not medical, psychological, legal or financial advice. Gambling products and account features may change, so review the current information available on the website before using any control or restriction. Responsible gambling is an ongoing process: review your habits regularly, be honest about the effect gambling has on your life and ask for help whenever your own boundaries are no longer enough.